REFUND & RETURN POLICY

At VELOCISION ARCHERY, we want you to be satisfied with your purchase. If you are not completely satisfied with your product, you may request a return, exchange, or refund subject to the terms and conditions below.

1. RETURN PERIOD

Customers may request a return or exchange within 7 days from the date of purchase.

For selected products, a longer return period may be provided at the discretion of VELOCISION ARCHERY.

The return period applies only to eligible products that meet the conditions stated below.

2. RETURN CONDITIONS

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be clean and free from signs of use, damage, or modification.
• Include the original packaging, accessories, manuals, tags, other items supplied with the product, and barcode included.
• Be accompanied by the original order number, receipt, or proof of purchase.
• Not have been damaged due to improper use, installation, storage, or handling.

Products that show signs of use, wear, damage, modification, or misuse may be rejected.

3. CHANGE OF MIND / WRONG SIZE

If you have changed your mind, selected the wrong size, or ordered the wrong product, you may request a return or exchange provided that the product meets our return conditions.

Return shipping costs for change-of-mind, wrong-size, or incorrect-product-selection returns will be borne by the customer.

The original shipping fee, if any, is non-refundable.

4. DEFECTIVE OR WRONG ITEM

If you receive:

• A defective product;
• A damaged product caused during delivery;
• The wrong product; or
• A missing item or accessory,

please contact us as soon as possible with your order number and clear photographs/videos showing the issue.

If the issue is confirmed to be our responsibility, VELOCISION ARCHERY will bear the reasonable return shipping cost and provide an appropriate solution, which may include:

• Replacement
• Exchange
• Repair

5. REFUND

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be made using the original payment method.

Refund processing will begin after the returned product has been received and successfully inspected.

The time required for the refund to appear in your account may depend on your bank, payment provider, or platform.

6. RETURN INSPECTION

All returned products are subject to inspection.

If the product does not meet our return requirements, we reserve the right to:

• Reject the return;
• Reject the refund; or
• Return the product to the customer at the customer's expense.

Any refund amount may also be adjusted where the product has been returned with missing accessories, damaged packaging, or other components affecting its value.

7. NON-RETURNABLE ITEMS

The following products may not be eligible for return or refund:

• Personalised or customised products;
• Products specifically stated as Final Sale / Clearance.
• Products that have been used or modified.
• Products damaged due to misuse or improper handling.
• Products with missing parts or accessories.
• Hygiene-sensitive products where applicable.
• Products specifically excluded from return due to safety or product requirements.

8. WARRANTY CLAIMS

A product defect that occurs during the applicable warranty period may be handled under our Warranty Policy rather than the standard change-of-mind return policy.

Warranty coverage does not apply to damage caused by:

• Normal wear and tear;
• Accidental damage;
• Misuse or abuse;
• Improper installation or maintenance;
• Unauthorised modification or repair; or
• Failure to follow the product's instructions.

9. RETURN SHIPPING COST

Important: Any return or warranty shipment arranged due to customer preference, incorrect selection, or change of mind will be at the customer's expense.

10. HOW TO REQUEST A RETURN

To request a return, please contact our Customer Service Team and provide:

1. Order number / proof of purchase
2. Product name
3. Reason for return
4. Clear photographs or videos of the product, where applicable
5. Any other information requested by our Customer Service Team.

Please do not send the product back before your return request has been approved.

11. HOW TO SEND RETURN GOODS 

To send or post return goods after request return is approved is;

1. Pack item/goods in a seal flyers or box
2. Create label and send to courier exp; MBE/POSLAJU/CITYLINK
3. Take a photo of parcel and send to VELOCISION ARCHERY WhatsApp number

NOTICE: MAKE SURE THE ITEM IN GOOD CONDITION BEFORE POST

12. FINAL DECISION

All returns and refunds are subject to product inspection and approval by VELOCISION ARCHERY.

We reserve the right to refuse a return or refund where the product does not meet the conditions of this policy.

This policy is intended to provide a fair and transparent return process while protecting both our customers and our business.

VELOCISION ARCHERY reserves the right to amend this Refund & Return Policy from time to time.